If you are not satisfied by the item you have ordered, you have a right of retraction.
Purchases made online may be exchanged or refunded within 14 days.
The product should not have been used and remain in the same condition as you have received it.
As long as you are not sure to keep the watch, do not wear it.
It is almost impossible to wear a watch, even for a short time, and not to tarnish or scratch it.
Please note that, your return must be delivered within 14 days. Returns received after this period will not be accepted unless agreed in advance with our customer service.
All return shipping fees will be at your charge
The refund will be made by the same means of payment used for the purchase.
This right of return does not apply to watches "On order" since it is a product that we do not have in stock and that we must find following your request. Exceeding the indicative time for this type of order (4 -8 weeks) is not a reason to cancel the order.
Purchases made in our showroom can not be exchanged or refunded.
In case of defective products (incomplete product or error of reference), we will organize the return product with our carrier.
HOW TO RETURN YOUR ITEMS TO US
1) Make a request for return by email to firstname.lastname@example.org.
2) After validation by our customer service, please return the watch in the same condition as you received it: never worn with its complete set (box, warranty card, booklet, stickers ...)
3) You are free to choose the carrier of your choice. Nonetheless, we recommend to use a delivery service with tracking number, delivery receipt and insurance. If you do not have a transport solution, we can help you by proposing a solution with our carriers.
4) Once received, your return will be processed and you will receive an email confirmation with the details of the refund.